Need product warranty and phone support to deploy your SOA or ESB integration project? Add a Professional Subscription.
ChainBuilder ESB Professional Subscription provides open source SOA and integration developers with everything needed to successfully develop and deploy JBI-compliant ESB solutions with ChainBuilder ESB.
A Professional Subscription includes jump start remote training, software updates and upgrades, proactive alerts, legal indemnification and full production-level technical support. With three levels of subscriptions available, organizations can customize their support program at an affordable price.
Professional Subscribers also recieve free access to additional functionality through Bostech's Professional Functionality download. Professional Subcription and Commercial License customers revieve a separate key to unlock full access to select additional software functionality available from our download site.
| ChainBuilder ESB Professional Subscriptions |
Basic | Advanced | Premium |
| Available Software | |||
| Open Source Download | Yes | Yes | Yes |
| Professional Functionality Download | Key Provided | Key Provided | Key Provided |
| Support - Problem Resolution: | |||
| Number of Incidents (bug related only) | unlimited | unlimited | unlimited |
| Designated Contacts to Support | 1 | 2 | 4 |
| Phone Access | N/A | X | X |
| E-Mail Access | X | X | X |
| Hours of Support Coverage | 8:30-5:30 EST | 8:30-5:30 EST | 7X24X365 |
| Severity I (critical) Initial Response | 16 hours | 2 hours | 2 hours |
| Severity II (Serious) Initial Response | 3 business days | 2 business days | 16 hours |
| Severity III (Moderate) Initial Response | 4 business days | 2 business days | 16 hours |
| Severity IV (Minor) | 5 business days | 3 business days | 1 business day |
| Status Update for Severity I to III | N/A | N/A | X |
| Designated Bostech Support Contact | N/A | N/A | X |
| Newsletters | X | X | X |
| Online Documentation | X | X | X |
| Written Use Cases for guidance & examples | X | X | X |
| License Improvements: | |||
| Maintenance, Upgrades | X | X | X |
| Indemnification | X | X | X |
| Warranty | X | X | X |
| Professional Services: | |||
Training... |
|||
| 4-hour Remote Introductory Training | X | X | X |
| Remote Trouble Shooting (hours/year) | 12 hours/year | 18 hours/year | 24 hours/year |
| Code Review | Project-based | Project-based | 8 hours/year |
| Design & architecture assistance | Project-based | Project-based | 8 hours/year |
Performance Tuning |
Project-based |
Project-based |
8 hours/year |
Product Management... |
|||
| Access to development plan | N/A | N/A | X |
| Access to product engineering team | N/A | N/A | X |
| On site visit | N/A | N/A | 1/year |
Annual professional subscriptions for one production server start at $7,995.
Contact info@bostechcorp.com or complete the Bostech Contact Us Form to discuss activating a Professional Subscription for your organization.
The information provided in the table above is for general reference and is subject to change without notice. Actual terms and conditions of agreed services are in the client's signed Professional Subscription Agreement.
